piggybet Frequently Asked Questions

You must be at least 21 years of age to register and play on piggybet. This is a strict requirement under Philippine law governing casino-style gambling. piggybet enforces age verification on all accounts, and any account found to belong to a person under 21 will be immediately suspended.

piggybet accepts the following Philippine government-issued IDs for identity verification: Philippine National ID (PhilSys), passport, driver's licence, SSS ID, GSIS ID, PRC ID, or Voter's ID. You may also be asked to submit a selfie alongside your ID. Verification is typically completed within a few hours.

No. Each player is permitted to hold only one piggybet account. Creating multiple accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances. If you've forgotten your login details, use the "Forgot Password" option on the login page or contact our support team.

Click the "Forgot Password" link on the piggybet login page. Enter the email address associated with your account and we'll send you a password reset link. Check your inbox — and your spam folder just in case. The reset link is valid for 30 minutes. If you continue to have trouble, contact our 24/7 support team via live chat.

piggybet supports a wide range of Philippine payment channels, including GCash, PayMaya (Maya), BPI, BDO, Metrobank, and other major local banks. All transactions are processed in Philippine Peso (PHP). We're constantly working to add more convenient payment options for our players across Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit on piggybet varies by payment method. For e-wallets like GCash and PayMaya, the minimum is typically ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum may be higher. Check the cashier section of your account for the exact minimums applicable to your preferred payment method.

Deposits via GCash and PayMaya are typically credited to your piggybet account instantly or within a few minutes. Bank transfers may take up to 30 minutes during business hours. If your deposit has not reflected after 1 hour, please contact our support team with your transaction reference number so we can investigate promptly.

piggybet does not charge any fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your provider before making a deposit. Any fees charged by third-party payment processors are outside piggybet's control.

To withdraw, log in to your piggybet account and navigate to the cashier section. Select "Withdraw," choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified before submitting a withdrawal — unverified accounts cannot process withdrawals.

Withdrawal processing times depend on your chosen method. GCash and PayMaya withdrawals are typically processed within 1–3 business hours. Bank transfers to BPI, BDO, or Metrobank usually take 1–2 business days. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer to process.

The minimum withdrawal amount on piggybet is ₱200 for e-wallet methods such as GCash and PayMaya. For bank transfers, the minimum may be higher. Please check the cashier section of your account for the most up-to-date limits applicable to your payment method.

Common reasons for withdrawal delays or declines include: incomplete account verification, unmet bonus wagering requirements, a mismatch between your account name and your payment account name, or a pending security review. If your withdrawal has been pending for more than 24 hours, contact our support team with your withdrawal reference number for assistance.

piggybet offers a wide selection of games including live casino games, online slots, bingo (including Pearls of Bingo), and more. Our live game section features real dealers streaming in real time, giving you the authentic casino experience from anywhere in the Philippines — whether you're in Makati, Quezon City, or Davao.

Yes. The piggybet platform is fully optimized for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits, and request withdrawals directly from your smartphone or tablet — no separate app download required. Just visit the piggybet website on your mobile browser and you're good to go.

Yes. All games on piggybet use certified Random Number Generator (RNG) technology to ensure fair and unbiased outcomes. Our slot and table games are provided by reputable game developers whose products are independently tested and certified. Live casino games are streamed in real time with professional dealers, ensuring full transparency.

If a game freezes or you experience a disconnection mid-round, refresh your browser and log back in to your piggybet account. Most games have a reconnection feature that will restore your session to its last known state. If a bet was placed before the disconnection, the round outcome will still be recorded and your balance updated accordingly. Contact support if you believe a bet was lost due to a technical error.

piggybet regularly offers promotions for both new and existing players, including welcome bonuses, reload bonuses, free spins on selected slots, and special event promotions tied to Philippine holidays and major sporting events like PBA, NBA, and UFC. Check the promotions section of your account for the latest offers available to you.

Wagering requirements (also called rollover requirements) specify how many times you must wager a bonus amount before you can withdraw the associated winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus funds become withdrawable. Always read the specific terms attached to each piggybet promotion before claiming.

Yes. If you no longer wish to complete the wagering requirements for an active bonus, you can forfeit it through your account settings under the "Bonuses" section. Note that forfeiting a bonus will also remove any associated bonus winnings. Your real-money balance will remain unaffected. Contact support if you need help forfeiting a bonus.

Yes. piggybet uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We operate in compliance with Philippine gaming regulations and PAGCOR standards to ensure a safe and fair gaming environment for all players.

To keep your account safe: use a strong, unique password that you don't use on other sites; never share your login credentials with anyone; enable two-factor authentication (2FA) if available; always log out after your session, especially on shared devices; and be cautious of phishing attempts — piggybet will never ask for your password via email or chat.

If you suspect that someone else has accessed your piggybet account without your permission, contact our support team immediately via live chat. We can temporarily lock your account while an investigation is conducted. Change your password right away and review your recent transaction history for any unauthorized activity.

piggybet provides a full suite of responsible gaming tools at no cost to players, including: deposit limits, loss limits, session time limits, cool-off periods (24 hours to 30 days), self-exclusion (6 months to permanent), and reality check reminders. All tools can be activated instantly through your account settings or by contacting our support team. Learn more on our Responsible Gaming page.

To self-exclude, log in to your piggybet account, go to Account Settings, and select the "Responsible Gaming" tab. Choose "Self-Exclusion" and select your preferred exclusion period — from a minimum of 6 months up to permanent exclusion. You can also contact our 24/7 support team to activate self-exclusion immediately on your behalf. During self-exclusion, your account is fully suspended and all marketing communications are stopped.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and support for Filipino players. You can also reach out to mental health professionals or counseling services in your area. piggybet's support team can also point you toward appropriate resources — just reach out via live chat anytime.

Absolutely. piggybet encourages all players to set deposit limits as a proactive way to manage their gaming budget. You can set daily, weekly, or monthly deposit caps in PHP directly from your account settings. Limit reductions take effect immediately. Limit increases require a mandatory 24-hour review period before they apply — this cooling-off period is there to protect you.